![]() When it hits the warehouse someone has to inspect the item, and customer-service agents have to field calls around, 'Where is my refund, when will I get my money back?'" Sharma said. "A retailer has to get the item back, so there is a shipping fee. ![]() They include shipping and transportation fees, warehousing costs and customer-service hours. Three types of expenses contribute to the cost of processing a return, according to Amit Sharma, founder and CEO of Narvar, which processes online returns for retailers. Indeed, returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price, according to the report. Online returns are expected to reach a record $70.5 billion for the holiday season just completed, a 73% increase from the previous five-year holiday average, according to an estimate from CBRE, a commercial real estate and investment firm, and Optoro, a returns technology company. More returns than everĪ growing number of retailers are reconsidering their returns policies and procedures amid a boom in online shopping during the pandemic. But the policy applies only in "a very small number of cases when we determine it's easier," the spokesperson told CBS MoneyWatch. Walmart doesn't disclose its exact "keep it" threshold, but the spokesperson said the policy is designed to reduce the costs and environmental toll associated with returns as well as to ensure customer satisfaction.Ī spokesperson for Target also said it occasionally encourages customers to keep or donate items they don't want instead of sending them back.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |